UNITE HERE HEALTH (UHH) is a Taft-Hartley labor management trust fund that provides high-quality, affordable healthcare benefits to approximately 200,000 participants nationwide. The fund was established nearly 50 years ago and serves workers and their families in the Hospitality, Food Service, and Gaming industries. UHH has offices in Illinois, Massachusetts, Nevada, New Jersey, and New York.
After nearly a decade of rapid growth, UHH recognized that its current data and analytics capabilities were challenged to support continued growth. With dozens of external data sources and highly manual reporting systems, UHH’s siloed legacy data management and business reporting strategies lacked automation and flexibility. There was no single source of reporting truth. UHH’s existing reporting infrastructure could not support its long-term business goals of enhanced member experience, accelerated innovation, and improved operational efficiency.
Engaged by UHH’s executive team, Mavent Analytics conducted a multiphased Agile Analytics Strategy project. They began with a Current State Assessment of UHH’s key data sources (internal and external), data management and analytics technologies, processes, and organization capabilities. Two dozen business leaders were interviewed to identify pain points, business improvement opportunities, and potential analytics and reporting enhancements. Mavent facilitated workshops with executive leaders to drive consensus and align on priorities.
Then, Future State Capabilities were outlined to achieve business initiatives in the areas of data architecture, technology, people, and governance. Mavent developed a 24-month execution roadmap with budget estimates for needed capital investments and people/project resources. Working closely with UHH, Mavent built a business case rationale for investing in a shared EDW platform.
- Delivered a 24-month information management and technology capabilities plan that included a modernized EDW architecture.
- Established an EDW steering group consisting of the CFO, COO, President, and CIO that developed the business value scoring and recommendations for the top seven most critical initiatives with required capital investment.
- Identified key people, process, and technology projects required to successfully startup the EDW program. Educated EDW steering group on the critical dependencies, complexities, and risks related to delivering the 24-month EDW roadmap.
- Developed an analytics project portfolio comprising 24 potential business initiatives prioritized based on business value and speed to implement.
- Gained agreement from the CFO, President, COO, CEO, CIO, and ultimately the Board of Trustees to kick off the first projects – Pharmacy Utilization, Participant Enrollment, and Contribution Analysis.